AFTER-SALES SERVICE POLICIES
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RinFire After-sales Service Process
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When the game gun needs to be repaired, users can contact RinFire through the after-sales hotline and online support.
After the user fills in the relevant information, the game gun is returned to RinFire for repair.
After receiving the user's game gun, the RinFire repair department will detect the problem of the game gun and determine the repair cost.
If determined to be a warranty case, RinFire will perform a free repair.
If it is determined to be a non-warranty case, RinFire will contact the user with a quote for the repair cost.
If the user accepts and pays the maintenance fee, after confirming the receipt, the maintenance department will perform maintenance and test the various functions of the game gun. The entire maintenance process will take about 3-5 working days. After testing to confirm that the quality is good, send the game gun.
If the user does not accept the maintenance fee, the game gun will be returned, and the return cost will be borne by the user.
Part I – General Terms
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RinFire's after sales policy includes the following two parts:
Part I-General Terms
Part 2-Type of After Sales Service
This RinFire aftermarket policy applies only to RinFire terminal products that you purchase for your own use and not for resale.
Service area
RinFire guarantees that under normal use, your RinFire products will be free from defects in materials and workmanship during the warranty period. The warranty period of this product starts from the day after you receive the goods. If you cannot provide valid evidence such as a purchase invoice, the warranty start date will be extended by 90 days from the production date shown on the machine or by RinFire Regulations. Please check the warranty period and service type of your product in "Part III-Service Type".
How to get after sales service
During the warranty period, if the product does not fulfill the guaranteed function, please contact RinFire for the corresponding after-sales service.
RinFire may not provide after-sales service in some regions, and the content of after-sales service policies may also vary from place to place. Charges may apply for services outside the regular service area. For local information, please contact RinFire.
Preparation before getting after-sales service
Before getting after-sales service for your product, be sure to follow these steps:
√ Follow RinFire service process;
√ Back up all data contained in the product or ensure their safety;
√ Ensure that RinFire can fully, freely and securely access your equipment to provide after-sales service;
√ Remove all functional parts, parts, optional parts, modified parts and accessories outside the coverage of after-sales service;
√ Ensure that the product or component is not subject to any legal restrictions that prevent its replacement;
√ If the product or component is not owned by you, please obtain permission from the owner of the product or component so that RinFire can provide you with after-sales service.
RinFire's solution
After contacting RinFire, please elaborate on the problems of the product.
RinFire technical support staff will attempt to diagnose and resolve your issue by phone, email, or remote assistance. RinFire can direct you to download and install specific software updates.
If your problem cannot be resolved by phone or application software update, you need to send the product back to RinFire for further testing. RinFire will arrange services according to the type of warranty service enjoyed by the product. The specific types are specified in "Part III-After-sales Service Types" below.
Replacement products and parts
If the warranty service involves a replacement product or part, the replaced product or part will become the property of RinFire, and the replaced product or part will become your property. Only unmodified RinFire products and parts may be replaced.
The replacement products or parts provided by RinFire may not be brand new, but they are definitely in good working condition and are at least equivalent to the replaced part in performance. Replaced products or accessories enjoy the same warranty service for the remaining warranty period of the original product. Replacement products or parts will bind new S / N.
Use of personal contact information
If you obtain service under this warranty, you authorize RinFire to store, use, and process the information on the game gun log and your contact information, including name, phone number, address, and email address. RinFire may use this information to perform services under this policy. We may contact you to inquire whether you are satisfied with our warranty service or to notify you of any product recalls or safety issues. To achieve the above, you authorize RinFire to transfer your information to any country or region where we do business and may provide it to the agency on our behalf. We may also disclose this information if required by law.
Non-sale policy protection scope
This policy does not cover the following situations:
× Collision and burning accident caused by artificial non-product quality problems;
× Damage caused by unauthorized modification, disassembly, opening, etc., as instructed by the unofficial instructions;
× Damage caused by improper installation, use and operation not in accordance with the instructions;
× In the absence of official instructions, the customer will repair the damage caused by the installed parts by himself;
× Damage caused by circuit modification or improper use of battery packs and chargers guided by unofficial instructions;
× Damage caused by manipulation in harsh environments, such as wind, rain, sand, etc .;
× Damage caused by manipulation in a complex electromagnetic environment or a strong interference source environment, such as mining areas, transmission towers, high-voltage lines, substations, etc .;
× Damage caused by manipulation with mutual interference with other wireless devices, such as transmitters, image transmission signals, WiFi signal interference, etc .;
× Damage caused by reliability and compatibility issues when used with non-RinFire-certified third-party components;
× Uninterrupted or error-free operation of the product;
× data loss or damage caused by the product;
× any software program, whether installed randomly or later;
× malfunction or damage caused by any third-party products, including those provided by or integrated with RinFire products at your request;
× Modify or remove the product or part of the identification label.
Limitation of Liability
RinFire is only responsible for product loss or damage if: the product is owned by RinFire; or if the product is in transit by RinFire.
RinFire is not responsible for the loss or disclosure of any data contained in the product, including confidential, proprietary or personal information.
Regarding the following situations, whether or not any relief provided herein achieves its fundamental purpose, and whether the claim is based on contract, guarantee, negligence, strict liability or other liability theory, RinFire and its affiliates, suppliers, distributors or service providers Shang is not responsible, even if the possibility of these situations is known, the situation is no exception: 1) a third party claims damages to you; 2) your data is lost, damaged or leaked; Consequential or consequential damage, including but not limited to loss of profits, business income, goodwill or expected savings. Regardless of the damage, for any reason, the entire liability of RinFire and its affiliates, suppliers, distributors or service providers is limited to the direct loss you actually suffered and not more than the amount you paid for the product.
The above limitation does not apply to personal injury (including death) to which RinFire is legally responsible, as well as compensation for loss of real and tangible movable property.
Some countries or jurisdictions do not allow any investigation or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you.
Your other rights
This warranty statement gives you additional, specific rights. You may also have other legal rights, depending on the laws applicable in your country or jurisdiction. You may have other rights under your written agreement with RinFire. Nothing in this warranty statement shall affect those statutory rights that cannot be waived or limited by contract, including the rights granted to consumers by laws or regulations regulating the sale of consumer goods.
Part II – Type of After Sales Service
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RinFire provides you with the following after-sales services: return service, replacement service and warranty service. For more information, please contact RinFire after-sales service center or RinFire authorized fire dealer. You also need to fill out a repair application form and return the product to be repaired with the application form to the RinFire service center.
You can request a return if the following conditions are met:
√ Within seven natural days after the customer receives the goods, the product packaging, accessories, gifts, and instructions are complete, and there is no artificial damage, and the product has not been activated and will not affect secondary sales;
√ Within 7 natural days of receiving the goods, the customer finds that the product has a performance failure that is not artificially damaged.
We have the right to reject the customer's return request in the following situations:
× Request for return after more than 7 natural days from the date of receipt;
× Incomplete returned products, incomplete packaging, accessories, gifts, manuals, or damage caused by artificial appearance;
× It is not possible to provide a legal proof of purchase or documents when returning goods, or to forge or alter the documents;
× Product quality problems caused by collisions, burns caused by non-product quality problems, artificial modification, foreign objects (water, oil, sand, etc.), improper installation, or failure to use and operate according to the instructions;
× Torn, altered labels, machine serial numbers, waterproof marks, anti-counterfeit marks, etc .;
× Products that are damaged due to force majeure such as fire, flood, lightning, traffic accident, etc .;
× After contacting RinFire to confirm the return service, the corresponding items were not sent within 7 natural days;
× Other conditions stated in the policy.
You can request a replacement if one of the following conditions is met:
√ Within 15 natural days of receiving the goods, the customer found that the product was damaged in the process of transportation and can provide the cargo damage certificate provided by the transportation company;
√ Within 15 natural days of receiving the goods, the customer finds that the product is seriously inconsistent with the original product description in one or more important aspects;
√ Within 15 natural days of receiving the goods, the customer finds that the product has a performance failure that is not artificially damaged.
We have the right to reject the customer's replacement request in the following situations:
× Requests for replacement after more than 15 natural days from the date of receipt;
× It is not possible to provide a legal proof of purchase or documents when exchanging goods, or forge or alter the documents;
× Incomplete replacement or damage caused by artificial appearance;
× Tested by RinFire technical support department, there is no quality problem in itself;
× Product quality problems caused by collisions, burns caused by non-self quality problems, artificial modification, foreign objects (water, oil, sand, etc.) caused by improper installation, incorrect use and operation according to the instructions;
× Torn, altered labels, machine serial numbers, waterproof marks, anti-counterfeit marks, etc .;
× Products that are damaged due to force majeure such as fire, flood, lightning, traffic accident, etc .;
× After contacting RinFire to confirm the replacement service, the corresponding items were not sent within 7 natural days;
× If the goods are damaged due to transportation, but the replacement certificate is not provided by the transportation company;
× Other conditions stated in the policy.
Apply for warranty service
If the product fails during the warranty period, you can apply for product warranty service.
Free warranty service must meet the following conditions:
√ Self-purchased products are used within the specified product warranty period, and products with non-artificial performance failures;
√ No unauthorized disassembly, no modification or installation under the guidance of non-official instructions, and other non-man-made failures;
√ Provide valid proof of purchase, documents and number.
The following situations are not the cases of free product warranty service:
× Collision and burning accident caused by artificial non-product quality problems;
× Damage caused by unauthorized modification, disassembly, opening, etc., as instructed by the unofficial instructions;
× Damage or water ingress caused by improper installation, use and operation without following the instructions;
× Without official instructions, the customer will repair the damage caused by the assembly;
× Damage caused by circuit modification or improper use of battery packs and chargers guided by unofficial instructions;
× Damage caused by all operations not in accordance with the product instructions;
× Damage caused by manipulation in harsh environments, such as wind, rain, sand, etc .;
× Damage caused by manipulation in a complex electromagnetic environment or a strong interference source environment, such as mining areas, transmission towers, high-voltage lines, substations, etc.
× Damage caused by manipulation with mutual interference with other wireless devices, such as transmitters, image transmission signals, WiFi signal interference, etc .;
× Damage caused by reliability and compatibility issues when used with non-RinFire-certified third-party components;
× Damage caused by insufficient discharge when the battery is low or the use of a battery with quality problems;
× Machine serial number, factory label and other signs of tearing and alteration signs;
× After contacting RinFire to confirm the warranty service, the corresponding items were not sent within 7 natural days.
Other notes
√ Purchasing products in different countries. Due to product differences, returns and warranty services will vary during the warranty period.
√ You need to bear the shipping cost before sending the product to RinFire.
√ The user needs to send back the defective product. After the RinFire authorized agent or RinFire after-sales service center receives the problem machine, it will perform fault detection on the product to determine the responsibility of the problem. If it is a quality defect of the product itself, RinFire is responsible for testing, material, labor, and courier costs.
√ If the tested product does not meet the free maintenance conditions, the customer can choose to pay for repair or send the original machine back.
√ If the problem of the machine is not covered by the warranty (such as man-made damage to the machine), we will charge the corresponding inspection fee, replacement part fee, test fee, labor fee and courier fee according to the specific problem.
√ Please note that product maintenance may cause data loss. Please backup your data first.
√ Do not send back batteries that are seriously damaged, such as broken cells, bulges, leaks, etc. If they have been sent back, our company will discard such batteries and do not return them.
√ In view of the differences in product versions, the product does not support global warranty, and the warranty service can only be performed at the RinFire regional repair center designated by RinFire. If you need to designate a repair center in a non-purchasing area, RinFire will deal with it according to local inventory conditions and only provide paid services.
√ If you purchase RinFire products in Canada, the United States and Mexico, please note that from August 1, 2016, only RinFire products purchased from RinFire's designated suppliers can enjoy the after-sales service provided by this policy. .
√ If the delivery address provided by the customer is wrong, or there is a case where the recipient refuses to accept it, the resulting loss must be borne by the customer.
√ If you wish to send back products across the country, you must obtain RinFire's consent, and the costs of customs and customs clearance must be borne by you.
√ If water enters the game gun, it will seriously affect the performance of the product and have no repair value. Therefore, RinFire cannot provide repair service and will provide product replacement service. Please know and return it as appropriate.
√ Before sending the product for repair, please properly handle the personalized items and decoration attached to the original product (including but not limited to product decorative stickers, UAS stickers, paint spraying, etc.), RinFire sharp damage to personalized items and decoration No responsibility for loss.
√ In order to ensure your normal rights and interests, please check whether the product is intact (whether there is any damage caused by logistics and other reasons) when you sign for the goods. If the product is abnormal, please feedback us within 7 days from the date of receipt; otherwise, it will be deemed that your default product is not damaged and the performance is normal. According to the claims management process of the logistics party, if the goods are damaged due to logistics transportation, you must contact RinFire technical support for reporting within 24 hours. Overdue will not be able to accept your request.
Main parts warranty schedule
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Instructions for using authorized services
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1. Precautions for purchase and use
a. Please purchase through the official mall and other authorized channels;
2. After-sales service notice
a. Licenses purchased separately can be returned within 30 days (natural day) after purchase and without activation. If the game gun itself complies with the return policy, it can also be returned with the game gun;
b. License does not support migration or transfer;
c. If the product needs to be repaired or replaced, the use authorization will be retained after the repair or replacement is completed without affecting continued use.